Chatwoot is an open-source omnichannel customer support software. The development of Chatwoot started in 2016. It failed to succeed as a business and eventually shut up shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it open-source, instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community. Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and this time, we are building it in the open. Thanks to the ideas and contributions from the community.
Chatwoot gives an integrated view of conversations happening in different communication channels.
It supports the following conversation channels:
Other features include:
Detailed documentation is available at www.chatwoot.com/help-center.
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
We use the git-flow branching model. The base branch is develop
.
If you are looking for a stable version, please use the master
or tags labelled as v1.x.x
.
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
Please follow deployment architecture guide to deploy with Docker or Caprover.
Thanks goes to all these wonderful people:
Chatwoot © 2017-2020, ThoughtWoot Inc - Released under the MIT License.
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