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文档预览: 呼叫中心流程工单系统

克隆地址

展开全部章节

系统操作

流程设计
客服人员
维修工程师
维修组长
客户功能

流程设计

流程设计图.

流程设计图
订单入口分为：坐席电话登记与客户微信小程序下单两部分。
下单的后，根据问题类型，分配给不同的维修组长。
维修组长分配给n个维修工人，这些维修工人处理完工作以后，合并汇总到组长.
最后反馈给客服人员。

流程说明

该流程有：客服、维修组长、维修工人、客户四个角色完成工作.
客服：接单。
维修组长：分配任务，检查任务.
维修工人: 负责维修，让客户评价.
客户：微信下单，评价维修工人的工作.

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