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# -*- coding: utf8 -*-
# Copyright (c) 2017-2021 THL A29 Limited, a Tencent company. All Rights Reserved.
#
# Licensed under the Apache License, Version 2.0 (the "License");
# you may not use this file except in compliance with the License.
# You may obtain a copy of the License at
#
# http://www.apache.org/licenses/LICENSE-2.0
#
# Unless required by applicable law or agreed to in writing, software
# distributed under the License is distributed on an "AS IS" BASIS,
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
# See the License for the specific language governing permissions and
# limitations under the License.
import json
from tencentcloud.common.exception.tencent_cloud_sdk_exception import TencentCloudSDKException
from tencentcloud.common.abstract_client import AbstractClient
from tencentcloud.ccc.v20200210 import models
class CccClient(AbstractClient):
_apiVersion = '2020-02-10'
_endpoint = 'ccc.tencentcloudapi.com'
_service = 'ccc'
def AbortPredictiveDialingCampaign(self, request):
"""停止预测式外呼任务
:param request: Request instance for AbortPredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.AbortPredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.AbortPredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("AbortPredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.AbortPredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def BindNumberCallOutSkillGroup(self, request):
"""绑定号码外呼技能组
:param request: Request instance for BindNumberCallOutSkillGroup.
:type request: :class:`tencentcloud.ccc.v20200210.models.BindNumberCallOutSkillGroupRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.BindNumberCallOutSkillGroupResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("BindNumberCallOutSkillGroup", params, headers=headers)
response = json.loads(body)
model = models.BindNumberCallOutSkillGroupResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def BindStaffSkillGroupList(self, request):
"""绑定座席所属技能组
:param request: Request instance for BindStaffSkillGroupList.
:type request: :class:`tencentcloud.ccc.v20200210.models.BindStaffSkillGroupListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.BindStaffSkillGroupListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("BindStaffSkillGroupList", params, headers=headers)
response = json.loads(body)
model = models.BindStaffSkillGroupListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateAdminURL(self, request):
"""创建管理端访问链接
:param request: Request instance for CreateAdminURL.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateAdminURLRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateAdminURLResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateAdminURL", params, headers=headers)
response = json.loads(body)
model = models.CreateAdminURLResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateAutoCalloutTask(self, request):
"""创建自动外呼任务
:param request: Request instance for CreateAutoCalloutTask.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateAutoCalloutTaskRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateAutoCalloutTaskResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateAutoCalloutTask", params, headers=headers)
response = json.loads(body)
model = models.CreateAutoCalloutTaskResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateCCCSkillGroup(self, request):
"""新建技能组
:param request: Request instance for CreateCCCSkillGroup.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateCCCSkillGroupRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateCCCSkillGroupResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateCCCSkillGroup", params, headers=headers)
response = json.loads(body)
model = models.CreateCCCSkillGroupResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateCallOutSession(self, request):
"""创建外呼会话,当前仅支持双呼,即先使用平台号码呼出到坐席手机上,坐席接听后,然后再外呼用户,而且由于运营商频率限制,坐席手机号必须先加白名单,避免频控导致外呼失败。
:param request: Request instance for CreateCallOutSession.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateCallOutSessionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateCallOutSessionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateCallOutSession", params, headers=headers)
response = json.loads(body)
model = models.CreateCallOutSessionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateCarrierPrivilegeNumberApplicant(self, request):
"""用于无限频率地呼叫坐席手机
:param request: Request instance for CreateCarrierPrivilegeNumberApplicant.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateCarrierPrivilegeNumberApplicantRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateCarrierPrivilegeNumberApplicantResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateCarrierPrivilegeNumberApplicant", params, headers=headers)
response = json.loads(body)
model = models.CreateCarrierPrivilegeNumberApplicantResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateCompanyApply(self, request):
"""创建公司资质申请(1、首次使用接口,建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接)
:param request: Request instance for CreateCompanyApply.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateCompanyApplyRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateCompanyApplyResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateCompanyApply", params, headers=headers)
response = json.loads(body)
model = models.CreateCompanyApplyResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateExtension(self, request):
"""创建话机账号
:param request: Request instance for CreateExtension.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateExtensionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateExtensionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateExtension", params, headers=headers)
response = json.loads(body)
model = models.CreateExtensionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateIVRSession(self, request):
"""创建关联 IVR 的会话,仅高级版支持,目前支持呼入和自动外呼两种 IVR 类型。收到请求后 TCCC 会先尝试呼通被叫,然后进入 IVR 流程。
:param request: Request instance for CreateIVRSession.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateIVRSessionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateIVRSessionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateIVRSession", params, headers=headers)
response = json.loads(body)
model = models.CreateIVRSessionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreatePredictiveDialingCampaign(self, request):
"""创建预测式外呼任务
:param request: Request instance for CreatePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreatePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreatePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreatePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.CreatePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateSDKLoginToken(self, request):
"""创建 SDK 登录 Token。
:param request: Request instance for CreateSDKLoginToken.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateSDKLoginTokenRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateSDKLoginTokenResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateSDKLoginToken", params, headers=headers)
response = json.loads(body)
model = models.CreateSDKLoginTokenResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateStaff(self, request):
"""创建客服账号。
:param request: Request instance for CreateStaff.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateStaffRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateStaffResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateStaff", params, headers=headers)
response = json.loads(body)
model = models.CreateStaffResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def CreateUserSig(self, request):
"""创建用户数据签名
:param request: Request instance for CreateUserSig.
:type request: :class:`tencentcloud.ccc.v20200210.models.CreateUserSigRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.CreateUserSigResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("CreateUserSig", params, headers=headers)
response = json.loads(body)
model = models.CreateUserSigResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DeleteExtension(self, request):
"""删除话机账号
:param request: Request instance for DeleteExtension.
:type request: :class:`tencentcloud.ccc.v20200210.models.DeleteExtensionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DeleteExtensionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DeleteExtension", params, headers=headers)
response = json.loads(body)
model = models.DeleteExtensionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DeletePredictiveDialingCampaign(self, request):
"""删除预测式外呼任务
:param request: Request instance for DeletePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.DeletePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DeletePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DeletePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.DeletePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DeleteStaff(self, request):
"""删除坐席信息
:param request: Request instance for DeleteStaff.
:type request: :class:`tencentcloud.ccc.v20200210.models.DeleteStaffRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DeleteStaffResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DeleteStaff", params, headers=headers)
response = json.loads(body)
model = models.DeleteStaffResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeActiveCarrierPrivilegeNumber(self, request):
"""查询生效运营商白名单规则
:param request: Request instance for DescribeActiveCarrierPrivilegeNumber.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeActiveCarrierPrivilegeNumberRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeActiveCarrierPrivilegeNumberResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeActiveCarrierPrivilegeNumber", params, headers=headers)
response = json.loads(body)
model = models.DescribeActiveCarrierPrivilegeNumberResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeAutoCalloutTask(self, request):
"""查询自动外呼任务详情
:param request: Request instance for DescribeAutoCalloutTask.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeAutoCalloutTaskRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeAutoCalloutTaskResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeAutoCalloutTask", params, headers=headers)
response = json.loads(body)
model = models.DescribeAutoCalloutTaskResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeAutoCalloutTasks(self, request):
"""批量查询自动外呼任务
:param request: Request instance for DescribeAutoCalloutTasks.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeAutoCalloutTasksRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeAutoCalloutTasksResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeAutoCalloutTasks", params, headers=headers)
response = json.loads(body)
model = models.DescribeAutoCalloutTasksResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeCCCBuyInfoList(self, request):
"""获取用户购买信息列表
:param request: Request instance for DescribeCCCBuyInfoList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeCCCBuyInfoListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeCCCBuyInfoListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeCCCBuyInfoList", params, headers=headers)
response = json.loads(body)
model = models.DescribeCCCBuyInfoListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeCallInMetrics(self, request):
"""获取呼入实时数据统计指标
:param request: Request instance for DescribeCallInMetrics.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeCallInMetricsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeCallInMetricsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeCallInMetrics", params, headers=headers)
response = json.loads(body)
model = models.DescribeCallInMetricsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeCarrierPrivilegeNumberApplicants(self, request):
"""查询单状态
:param request: Request instance for DescribeCarrierPrivilegeNumberApplicants.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeCarrierPrivilegeNumberApplicantsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeCarrierPrivilegeNumberApplicantsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeCarrierPrivilegeNumberApplicants", params, headers=headers)
response = json.loads(body)
model = models.DescribeCarrierPrivilegeNumberApplicantsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeChatMessages(self, request):
"""获取指定服务记录文本聊天内容,需要先使用查询在线客服记录(DescribeIMCdrs) API 获取服务记录 SessionId。
文本聊天记录只保存了 1 年内的,1 年之前会自动清理。
:param request: Request instance for DescribeChatMessages.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeChatMessagesRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeChatMessagesResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeChatMessages", params, headers=headers)
response = json.loads(body)
model = models.DescribeChatMessagesResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeCompanyList(self, request):
"""查询公司资质申请列表
:param request: Request instance for DescribeCompanyList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeCompanyListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeCompanyListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeCompanyList", params, headers=headers)
response = json.loads(body)
model = models.DescribeCompanyListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeExtension(self, request):
"""获取话机信息
:param request: Request instance for DescribeExtension.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeExtensionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeExtensionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeExtension", params, headers=headers)
response = json.loads(body)
model = models.DescribeExtensionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeExtensions(self, request):
"""查询话机列表信息
:param request: Request instance for DescribeExtensions.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeExtensionsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeExtensionsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeExtensions", params, headers=headers)
response = json.loads(body)
model = models.DescribeExtensionsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeIMCdrList(self, request):
"""获取包括全媒体和文本会话两种类型的服务记录。
:param request: Request instance for DescribeIMCdrList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeIMCdrListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeIMCdrListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeIMCdrList", params, headers=headers)
response = json.loads(body)
model = models.DescribeIMCdrListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeIMCdrs(self, request):
"""获取包括全媒体和文本会话两种类型的服务记录。
:param request: Request instance for DescribeIMCdrs.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeIMCdrsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeIMCdrsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeIMCdrs", params, headers=headers)
response = json.loads(body)
model = models.DescribeIMCdrsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeIvrAudioList(self, request):
"""查询IVR音频文件列表信息
:param request: Request instance for DescribeIvrAudioList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeIvrAudioListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeIvrAudioListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeIvrAudioList", params, headers=headers)
response = json.loads(body)
model = models.DescribeIvrAudioListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeNumbers(self, request):
"""查询号码列表
:param request: Request instance for DescribeNumbers.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeNumbersRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeNumbersResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeNumbers", params, headers=headers)
response = json.loads(body)
model = models.DescribeNumbersResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribePSTNActiveSessionList(self, request):
"""获取当前正在通话的会话列表
:param request: Request instance for DescribePSTNActiveSessionList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribePSTNActiveSessionListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribePSTNActiveSessionListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribePSTNActiveSessionList", params, headers=headers)
response = json.loads(body)
model = models.DescribePSTNActiveSessionListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribePredictiveDialingCampaign(self, request):
"""查询预测式外呼任务
:param request: Request instance for DescribePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.DescribePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribePredictiveDialingCampaigns(self, request):
"""查询预测式外呼任务列表
:param request: Request instance for DescribePredictiveDialingCampaigns.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingCampaignsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingCampaignsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribePredictiveDialingCampaigns", params, headers=headers)
response = json.loads(body)
model = models.DescribePredictiveDialingCampaignsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribePredictiveDialingSessions(self, request):
"""查询预测式外呼呼叫列表
:param request: Request instance for DescribePredictiveDialingSessions.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingSessionsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribePredictiveDialingSessionsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribePredictiveDialingSessions", params, headers=headers)
response = json.loads(body)
model = models.DescribePredictiveDialingSessionsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeProtectedTelCdr(self, request):
"""获取主被叫受保护的电话服务记录与录音
:param request: Request instance for DescribeProtectedTelCdr.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeProtectedTelCdrRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeProtectedTelCdrResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeProtectedTelCdr", params, headers=headers)
response = json.loads(body)
model = models.DescribeProtectedTelCdrResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeSkillGroupInfoList(self, request):
"""获取技能组信息列表
:param request: Request instance for DescribeSkillGroupInfoList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeSkillGroupInfoListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeSkillGroupInfoListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeSkillGroupInfoList", params, headers=headers)
response = json.loads(body)
model = models.DescribeSkillGroupInfoListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeStaffInfoList(self, request):
"""获取坐席信息列表
:param request: Request instance for DescribeStaffInfoList.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeStaffInfoListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeStaffInfoListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeStaffInfoList", params, headers=headers)
response = json.loads(body)
model = models.DescribeStaffInfoListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeStaffStatusMetrics(self, request):
"""获取坐席实时状态统计指标
:param request: Request instance for DescribeStaffStatusMetrics.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeStaffStatusMetricsRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeStaffStatusMetricsResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeStaffStatusMetrics", params, headers=headers)
response = json.loads(body)
model = models.DescribeStaffStatusMetricsResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeTelCallInfo(self, request):
"""按实例获取电话消耗统计
:param request: Request instance for DescribeTelCallInfo.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeTelCallInfoRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeTelCallInfoResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeTelCallInfo", params, headers=headers)
response = json.loads(body)
model = models.DescribeTelCallInfoResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeTelCdr(self, request):
"""获取电话服务记录与录音
:param request: Request instance for DescribeTelCdr.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeTelCdrRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeTelCdrResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeTelCdr", params, headers=headers)
response = json.loads(body)
model = models.DescribeTelCdrResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DescribeTelSession(self, request):
"""获取 PSTN 会话信息
:param request: Request instance for DescribeTelSession.
:type request: :class:`tencentcloud.ccc.v20200210.models.DescribeTelSessionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DescribeTelSessionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DescribeTelSession", params, headers=headers)
response = json.loads(body)
model = models.DescribeTelSessionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def DisableCCCPhoneNumber(self, request):
"""停用号码
:param request: Request instance for DisableCCCPhoneNumber.
:type request: :class:`tencentcloud.ccc.v20200210.models.DisableCCCPhoneNumberRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.DisableCCCPhoneNumberResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("DisableCCCPhoneNumber", params, headers=headers)
response = json.loads(body)
model = models.DisableCCCPhoneNumberResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def HangUpCall(self, request):
"""挂断电话
:param request: Request instance for HangUpCall.
:type request: :class:`tencentcloud.ccc.v20200210.models.HangUpCallRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.HangUpCallResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("HangUpCall", params, headers=headers)
response = json.loads(body)
model = models.HangUpCallResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ModifyCompanyApply(self, request):
"""修改公司资质申请,只能修改状态为驳回或待审核的申请单。(1、首次使用接口,建议先在云联络中心控制台查看各个资料模板:https://console.cloud.tencent.com/ccc/enterprise/update。2、参数中图片Url建议使用腾讯云Cos存储的临时链接)
:param request: Request instance for ModifyCompanyApply.
:type request: :class:`tencentcloud.ccc.v20200210.models.ModifyCompanyApplyRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ModifyCompanyApplyResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ModifyCompanyApply", params, headers=headers)
response = json.loads(body)
model = models.ModifyCompanyApplyResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ModifyExtension(self, request):
"""修改话机账号(绑定技能组、绑定坐席账号)
:param request: Request instance for ModifyExtension.
:type request: :class:`tencentcloud.ccc.v20200210.models.ModifyExtensionRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ModifyExtensionResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ModifyExtension", params, headers=headers)
response = json.loads(body)
model = models.ModifyExtensionResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ModifyStaff(self, request):
"""修改客服账号
:param request: Request instance for ModifyStaff.
:type request: :class:`tencentcloud.ccc.v20200210.models.ModifyStaffRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ModifyStaffResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ModifyStaff", params, headers=headers)
response = json.loads(body)
model = models.ModifyStaffResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ModifyStaffPassword(self, request):
"""修改座席的密码
:param request: Request instance for ModifyStaffPassword.
:type request: :class:`tencentcloud.ccc.v20200210.models.ModifyStaffPasswordRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ModifyStaffPasswordResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ModifyStaffPassword", params, headers=headers)
response = json.loads(body)
model = models.ModifyStaffPasswordResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def PausePredictiveDialingCampaign(self, request):
"""暂停预测式外呼任务
:param request: Request instance for PausePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.PausePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.PausePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("PausePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.PausePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ResetExtensionPassword(self, request):
"""重置话机注册密码
:param request: Request instance for ResetExtensionPassword.
:type request: :class:`tencentcloud.ccc.v20200210.models.ResetExtensionPasswordRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ResetExtensionPasswordResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ResetExtensionPassword", params, headers=headers)
response = json.loads(body)
model = models.ResetExtensionPasswordResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def ResumePredictiveDialingCampaign(self, request):
"""恢复预测式外呼任务
:param request: Request instance for ResumePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.ResumePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.ResumePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("ResumePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.ResumePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def StopAutoCalloutTask(self, request):
"""停止自动外呼任务
:param request: Request instance for StopAutoCalloutTask.
:type request: :class:`tencentcloud.ccc.v20200210.models.StopAutoCalloutTaskRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.StopAutoCalloutTaskResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("StopAutoCalloutTask", params, headers=headers)
response = json.loads(body)
model = models.StopAutoCalloutTaskResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def UnbindNumberCallOutSkillGroup(self, request):
"""解绑号码外呼技能组
:param request: Request instance for UnbindNumberCallOutSkillGroup.
:type request: :class:`tencentcloud.ccc.v20200210.models.UnbindNumberCallOutSkillGroupRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.UnbindNumberCallOutSkillGroupResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("UnbindNumberCallOutSkillGroup", params, headers=headers)
response = json.loads(body)
model = models.UnbindNumberCallOutSkillGroupResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def UnbindStaffSkillGroupList(self, request):
"""解绑坐席所属技能组
:param request: Request instance for UnbindStaffSkillGroupList.
:type request: :class:`tencentcloud.ccc.v20200210.models.UnbindStaffSkillGroupListRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.UnbindStaffSkillGroupListResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("UnbindStaffSkillGroupList", params, headers=headers)
response = json.loads(body)
model = models.UnbindStaffSkillGroupListResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def UpdateCCCSkillGroup(self, request):
"""更新技能组
:param request: Request instance for UpdateCCCSkillGroup.
:type request: :class:`tencentcloud.ccc.v20200210.models.UpdateCCCSkillGroupRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.UpdateCCCSkillGroupResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("UpdateCCCSkillGroup", params, headers=headers)
response = json.loads(body)
model = models.UpdateCCCSkillGroupResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def UpdatePredictiveDialingCampaign(self, request):
"""任务未启动前,更新预测式外呼任务。
:param request: Request instance for UpdatePredictiveDialingCampaign.
:type request: :class:`tencentcloud.ccc.v20200210.models.UpdatePredictiveDialingCampaignRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.UpdatePredictiveDialingCampaignResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("UpdatePredictiveDialingCampaign", params, headers=headers)
response = json.loads(body)
model = models.UpdatePredictiveDialingCampaignResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
def UploadIvrAudio(self, request):
"""上传IVR中使用的音频文件,每日上传文件限制50个。(参数中音频文件Url建议使用腾讯云Cos存储的临时链接)
:param request: Request instance for UploadIvrAudio.
:type request: :class:`tencentcloud.ccc.v20200210.models.UploadIvrAudioRequest`
:rtype: :class:`tencentcloud.ccc.v20200210.models.UploadIvrAudioResponse`
"""
try:
params = request._serialize()
headers = request.headers
body = self.call("UploadIvrAudio", params, headers=headers)
response = json.loads(body)
model = models.UploadIvrAudioResponse()
model._deserialize(response["Response"])
return model
except Exception as e:
if isinstance(e, TencentCloudSDKException):
raise
else:
raise TencentCloudSDKException(type(e).__name__, str(e))
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